Choose the Plan that’s Right for You

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Review
Audit the work of any contributor to a ticket, or only the agent to whom the ticket is assigned
Unlimited scorecard forms
Unlimited custom scorecards and scoring
Peer-to-Peer reviews and self-scoring
Multi-channel support
Calibration
Automated Calibration and reporting
Advanced & custom reporting
Reporting for agents
Two-way feedback
Agent development plans
Unlimited agent, reviewer and manager access
User role and privilege management
Automate and schedule reviews
Email notifications, reminders and alerts
Chrome extension
View Ticket Content Within Scorecards
Time tracking
Security and data anonymization
CSV export
Zendesk, Freshdesk, Dixa, Salesforce Service Cloud, Intercom, Helpshift & Help Scout integrations
Google SSO (Single Sign-On)
Slack notifications and reminders

Insights
Did You Know?
Ticket Analysis
Activity Analysis
Productivity tracking
Communication Analysis
Template usage and scorecards
Agent performance dashboard
Performance benchmarks
Reporting on SLA breaches
Reporting on escalations
Multi-tier metrics
Productivity metrics
Metrics per communication channel
Sentiment Analysis
Language detection
Unlimited custom alerts
User role and privilege management
CSV export
Data refresh	Hourly
Zendesk, Freshdesk, Dixa, Salesforce Service Cloud, Intercom, Helpshift & Help Scout integrations
Google SSO

Assist
Automatic categorizaton when tickets arrive
Automatic language detection
AI-powered template recommendation
Warnings
Powerful template search engine
'Most used' template recommendation
Unlimited users
Accuracy tracking
Advanced reporting
Technical configurations (a combination of languages and fields that you want us to predict)	5 (contact us for more)