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Audit the work of any contributor to a ticket, or only the agent to whom the ticket is assignedcheck
Unlimited scorecard formscheck
Unlimited custom scorecards and scoringcheck
Peer-to-Peer reviews and self-scoringcheck
Multi-channel supportcheck
Automated Calibration and reportingcheck
Advanced & custom reportingcheck
Reporting for agentscheck
Two-way feedbackcheck
Agent development planscheck
Unlimited agent, reviewer and manager accesscheck
User role and privilege managementcheck
Automate and schedule reviewscheck
Email notifications, reminders and alertscheck
Chrome extensioncheck
View Ticket Content Within Scorecardscheck
Time trackingcheck
Security and data anonymizationcheck
CSV exportcheck
Zendesk, Freshdesk, Dixa, Salesforce Service Cloud, Intercom, Helpshift & Help Scout integrationscheck
Google SSO (Single Sign-On)check
Slack notifications and reminders (coming soon)check
Did You Know?check
Ticket Analysischeck
Activity Analysischeck
Productivity trackingcheck
Communication Analysischeck
Template usage and scorecardscheck
Agent performance dashboardcheck
Performance benchmarkscheck
Reporting on SLA breachescheck
Reporting on escalationscheck
Multi-tier metricscheck
Productivity metricscheck
Metrics per communication channelcheck
Sentiment Analysischeck
Language detectioncheck
Unlimited custom alertscheck
User role and privilege managementcheck
CSV exportcheck
Data refreshHourly
Zendesk, Freshdesk, Salesforce Service Cloud, Intercom, Helpshift & Help Scout integrationscheck
Google SSOcheck
Automatic categorizaton when tickets arrivecheck
Automatic language detectioncheck
AI-powered template recommendationcheck
Powerful template search enginecheck
'Most used' template recommendationcheck
Unlimited userscheck
Accuracy trackingcheck
Advanced reportingcheck
Technical configurations
(a combination of languages and fields that you want us to predict)
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Turn your customer service data into better customer experiences