Do your customers a favor

Scale your Customer Service with Artificial Intelligence

Product


With Miuros, less efforts are required from your customers to get their issues solved and questions answered. Miuros is a smart assistant for your Customer Support team that is transparently integrated into your existing system. It automates manual tasks and makes several recommendations, making agents' lives simpler and ensuring faster replies.
Miuros can understand text in English, German, French, and all other major European languages.

Automatic Categorization

Save time, ensure proper routing and prioritization of your tickets.
Make the right decisions, leveraging reliable data for your reporting.

Quality Assurance

Assess the performance of your canned answers with just a few clicks.
Determine how they impact your performance and customer satisfaction. Empower your staff with dashboards for performance self-assessment.

Automatic Recommendations

Provide the right answer to your customers faster. Miuros points predefined answers and macros to your agents for faster responses.

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About us

Miuros about

Our vision

At Miuros, we believe that Customer Support is more than a cost center, and we want to help our customers create value out of it. We develop smart solutions that unlock and exploit the great potential of the most underused corporate asset: the Customer Support data. With a better use of this goldmine, we aim to enhance the overall customer experience, the efficiency of Support teams and to deliver actionable insights to Product Development, Marketing and Sales teams.

Our founders

Benoit Gagnon

CEO and co-founder

Benoit is our visionnaire and Customer Support guru. Over the past few years, he's been working in Customer Support for companies of all sizes (Sunospis, Oracle, Ableton, Helpling) in global B2B or B2C contexts, successfully helping them to develop and scale.

Dr. Ricardo De Aldama

Head of Data Science and co-founder

Ricardo is the analytical guy. He started as a mathematician and then evolved as a researcher in Artificial Intelligence. He has worked in many R&D projects, within institutions such as the French Atomic Energy Commission, CNRS or Sony. He holds a PhD in Pure Mathematics and he likes the word "arrebol".

Daniele Alfarone

CTO and co-founder

Daniele is our software architect. Before devoting to Miuros, he researched on Natural Language Processing and Machine Learning at KU Leuven and University of Illinois at Chicago. He can't even tell when he started coding.

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