Miuros helped us significantly to analyze and improve the quality and efficiency of our support responses
Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.
Save time, ensure proper routing and prioritization of your tickets.
Make the right decisions, leveraging reliable data for your reporting.
Assess the impact of your canned answers with just a few clicks.
Discover trends in your data, and how they affect your KPIs.
Empower your staff with performance self-assessment.
At Miuros, we believe that Customer Support is more than a cost center, and we want to help our customers create value out of it. We develop smart solutions that unlock and exploit the great potential of the most underused corporate asset: the Customer Support data. With a better use of this goldmine, we aim to enhance the overall customer experience, the efficiency of Support teams and to deliver actionable insights to Product Development, Marketing and Sales teams.
Dr. Ricardo De Aldama
Head of Data Science and co-founder