Empower People with Customer Service Automation
3 Actionable Ways to Improve Customer Satisfaction
Customer satisfaction score (CSAT) is the North star metric for most customer service organizations. Happy customers spend more, and buy again.
Using AI to Support Customers and Agents in E-Commerce
Botmind's Jonathan Kam speaks about the importance of using AI for e-commerce customer service teams. Find productivity gains and get hold meaningful data with these practical applications of AI.
Coping with high volumes in customer service: Automattic in peak demand!
We caught up with our customers Automattic to see how they cope with high support volumes. Putting their people first and optimizing their processes, they also learned how important analytics and training are in dealing with the ballooning demand.