Automation

Empower People with Customer Service Automation

3 Actionable Ways to Improve Customer Satisfaction

Customer satisfaction score (CSAT) is the North star metric for most customer service organizations. Happy customers spend more, and buy again.

March 22, 2022 by Jean Sébastien Broux

Automation

Using AI to Support Customers and Agents in E-Commerce

Botmind's Jonathan Kam speaks about the importance of using AI for e-commerce customer service teams. Find productivity gains and get hold meaningful data with these practical applications of AI.

January 19, 2021 by Jonathan Kam

Automation

Coping with high volumes in customer service: Automattic in peak demand!

We caught up with our customers Automattic to see how they cope with high support volumes. Putting their people first and optimizing their processes, they also learned how important analytics and training are in dealing with the ballooning demand.

August 12, 2020 by Harry Maxwell

Automation

A 7-Step guide to implementing AI & Automation

No matter whether you’re setting up customer-facing or agent-facing automation, you need to get it right *for your customers*. This 7-Step guide will ensure that you implement automation/AI the right way for your business.

May 27, 2020 by Harry Maxwell