Who We Are

We Are Customer Service

All of our experience and frustrations of managing customer service teams went into building Miuros. Setting out to solve every problem we ever faced. Then, we made them into adaptable solutions. For you.

Through Thick and Thin

We are not a typical vendor. We are your customer service *partners*. This means that we want to grow alongside you, taking all your feedback on board to give you the best service.

Scaling Made Simple

The most successful scale-ups implement solutions to meet customer expectations and manage costs. We provide everything you need - on every level of your organization - to deliver new levels of exceptional customer service.

Our Team

With a combined 20 years of customer service and data experience, customer service data is in our DNA. With offices in Paris and Lyon, we are proud to partner with teams on both sides of the Atlantic.

Meet Our Founders

Benoit Gagnon

CEO and co-founder

Benoit is our Customer Service expert and visionary. Over the past 2 decades, he's worked for companies of all sizes in a variety of different industries - both B2B and B2C - helping them to develop and scale their support teams. Our ex-Oracle CEO is responsible for leading the company forward into new and exciting times.

Dr. Ricardo De Aldama

Head of Data Science and co-founder

Ricardo is our analytics guru. He holds a PhD in Pure Mathematics and, whilst he started as a mathematician, he evolved into a researcher in Artificial Intelligence. Since then, he has contributed to many AI projects - at the French Atomic Energy Commission, CNRS and at Sony - amongst others.

Daniele Alfarone

CTO and co-founder

Daniele is our software architect. Before devoting himself to Miuros, he conducted research on Natural Language Processing and Machine Learning at KU Leuven and the University of Illinois at Chicago. He’s been coding since before he can remember.