Privacy policy

This privacy policy applies to this website (https://miuros.com) and all services owned and operated by Miuros S.A.S. (“Miuros”, “We”, “Our”, “Us”). This privacy policy describes what data is collected by Miuros and why, what are the data subject rights guaranteed by Miuros, and how Miuros ensures data security.

Information Collection and Use

We collect personal information from you such as your contact information, which may include but not limited to, your name and email address. We use this information to send you requested product or service information, contact you, respond to your customer service requests, administer your account and send you marketing communications.

Information Collected for our Clients

Miuros collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data it processes. Your data may be collected through the software for Customer Service/Engagement/Feedback used by our Client (for example, Zendesk, Desk.com, Salesforce Service Cloud, SurveyMonkey), after the Client expressed explicit consent in a contractual agreement with Miuros. This data is solely used by Miuros to provide the services that the Client purchased. If you are a Customer or an Employee of one of our Clients and would like to exercise some of your data subject rights (Access, Rectification, Erasure, Restriction, Objection, Portability), you should direct your query to Miuros’ Client (the data controller). If requested to remove data, we will respond within 30 days. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the Master Subscription Agreement for Miuros Services.

Cookies and other Tracking Technologies

Cookies and similar technologies are used by Miuros and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We use cookies for our online experience, to remember users’ settings (e.g. hide pop-ups), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. As is true of most websites, we gather certain information automatically and store it in log files. This information includes browser type, referring/exit pages, operating system, and clickstream data. We do not collect internet protocol (IP) addresses.

Security

Miuros is committed to the highest security standards, and conducts regular testing, both manually and automatically, to ensure that these standards are applied rigorously. The whole backend infrastructure of Miuros is hosted by Amazon Web Services (AWS). Customer data is transmitted between Miuros and our Client’s software for Customer Service/Engagement/Feedback through encrypted HTTPS only, via REST APIs. The data is also encrypted at rest, using the industry-standard AES-256 algorithm. The encryption keys are handled through the AWS Key Management Service (KMS). Data access is limited to selected Miuros’ employees and regulated by industry-standard protocols. At any time, the Customer can require to erase all Customer Data from Miuros storage drives. Destruction of storage media is conducted by AWS. AWS uses the techniques detailed in DoD 5220.22-M (“National Industrial Security Program Operating Manual”) or NIST 800-88 (“Guidelines for Media Sanitization”) to destroy data as part of the decommissioning process. All decommissioned magnetic storage devices are degaussed and physically destroyed in accordance with industry-standard practices. If you have more questions about security, please contact us by filling this form.

Data Subject Rights

Miuros acknowledges that you have the right to access your personal information. Miuros has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete data should direct his query to Miuros’ Client (the data controller). If requested to remove data, we will respond within 30 days. Additionally, you may contact our Data Protection Officer at DataProtectionOfficer@miuros.com if you would like assistance with any of the aforementioned rights.

Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact us

The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is: Miuros S.A.S., ATTN : Data Protection Officer, 92 Cours Lafayette, CS 53515 69489 Lyon CEDEX 3, France Email: DataProtectionOfficer@miuros.com If you have any questions about this Privacy Policy or our data collection practices, please contact us at the address or email listed above.