Privacy policy

At Miuros, protecting your personal data is our priority.

When you use the website www.miuros.com (hereinafter the "Website"), we are required to collect personal data about you.

The purpose of this policy is to inform you on how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR").

1. Who is the data controller?

The data controller is MIUROS, simplified joint stock company, registered with the Registry of Trade and Companies of Lyon under the number 819 455 742 and whose head office is located at 92 Cours Lafayette CS 53515 69489 LYON CEDEX 3 (hereinafter “Us” or “We”).

2. What personal data do we collect?

The term ‘personal data’ means a data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.

We may collect the following personal data:

  • Identification and contact data (e.g. name, surname, email and postal addresses, telephone number, your photo);

  • Login data (e.g. logs, IP address, password);

  • Data relating to your professional life (e.g. name of your company, job title, professional address).

We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are indicated with an asterisk.

3. On what legal basis, for what purposes and for how long do we keep your personal data?

Purpose #1: To provide you with a demo of our services

  • Legal basis: Taking steps at your request prior to entering into a contract

  • Data retention period: Your personal data are retained for the duration of the demo.

Purpose #2: To perform operations related to contracts, orders, invoices and customer relationship management

  • Legal basis: Performance of a contract to which you are party

  • Data retention period: Personal data are retained for the duration of our business relationship. In addition, personal data may be archived for probationary purposes for a period of 5 years.

Purpose #3: To create a database of customers and prospects

  • Legal basis: Our legitimate interest in developing and promoting our business

  • Data retention period: For our customers: their personal data are retained for the duration of the business relationship. For our prospects: their personal data are retained for a period of 3 years starting from the last contact with us.

Purpose #4: To send newsletters, requests and direct marketing

  • Legal basis: Our legitimate interest in developing and promoting our business

  • Data retention period: Personal data are retained for a period of 3 years starting from the last contact with us.

Purpose #5: To answer to your information request and other inquiries

  • Legal basis: Our legitimate interest in responding to your inquiries

  • Data retention period: The personal data is retained during the processing of your request and is deleted once the request has been processed.

Purpose #6: To process your applications

  • Legal basis: Taking steps at your request prior to entering into a contract

  • Data retention period: The data are retained for the necessary time to process your application. If your application is unsuccessful, we may wish to retain your data and will inform you if so. If you do not object to the retention of your data, they will be retained for 2 years after your last contact with us

Purpose #7: To process data subjects’ requests to exercise their rights

  • Legal basis: Our legitimate interest in complying with legal obligations to which we are subject

  • Data retention period: If we ask you a proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted. If you exercise your right to object for direct marketing: we keep this information for 3 years.

4. Who are the recipients of your personal data?

Will have access to your personal data:

(i) The staff of our company who need to access to it;

(ii) Our processors: our hosting provider, our CRM tool and our lead generation provider;

(iii) If applicable: public and private organisations, exclusively to comply with our legal obligations.

5. Are your personal data likely to be transferred outside the European Union?

Your personal data is hosted for the duration of the processing on the servers of the company Amazon Web Services EMEA SARL, located in Germany.

As part of the tools we use (see section on the recipients of your personal data, especially our processors), your personal data may be transferred outside the European Union. The transfer of your personal data in this context is secured with the use of following safeguards:

  • Personal data are transferred to a country that has been recognized as ensuring an adequate level of protection by a decision of the European Commission; or

  • Specific contracts have been executed with our processors for the transfer of your personal data outside the European Union, based on the Standard Contractual Clauses between a controller and a processor approved by the European Commission; or

  • Appropriate safeguards as defined by the GDPR have been undertaken.

6. What rights do you have regarding your personal data?

You have the following rights with regard to your personal data:

Right to be informed: this is precisely why we have drafted this privacy policy as defined by articles 13 and 14 of the GDPR.

Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR.

Right to rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time as defined by article 16 of the GDPR.

Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR.

Right to erasure (“right to be forgotten”): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR.

Right to file a complaint to a competent supervisory authority (in France, the CNIL), under GDPR article 77, if you consider that the processing of your personal data constitutes a breach of applicable regulations.

Right to define instructions related to the retention, deletion and communication of your personal data after your death (article 40-1 of French law “informatique et libertés”).

Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.

Right to object: You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.

You can exercise these rights by writing us using the contact details below. For this matter we may ask you to provide us with additional information or documents to prove your identity.

7. Contact information for data privacy matters

Contact email: DataProtectionOfficer@miuros.com

Contact address: 92 Cours Lafayette 69489 Lyon CEDEX 3 France

8. Modifications

We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical change. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant change of the privacy policy.

Entry into force: 12.11.2021

Appendix – Cookies policy

What is a Cookie?

When browsing our website (hereafter referred to as the “Website”), cookies, pixels, tags and other trackers (hereafter referred to as the “Cookies”) are installed on your computer.

A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a website or application. Each time you return to the said website or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the website or application, the browser is recognized.

The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you.

Cookies Identification

Technical and functional Cookies

Technical and functional Cookies are necessary for the proper functioning of the Website and to provide you with our services. They are used throughout your navigation, in order to facilitate it and to carry out certain functions.

For example, a technical Cookie may be used to store your answers to a form or your preferences regarding the language or layout of the Website, where such options are available.

We use the following technical and functional Cookies:

Cookie’s nameCookie’s FunctionData retention periodLink to the Cookies policy
_gatUsed by Google Tag Manager to throttle request rate1 minutehttps://policies.google.com/technologies/cookies

Advertising Cookies

Advertising Cookies may be created not only by our Website but also by other websites and applications that serve ads, announcements, widgets or other elements displayed on the page.

These Cookies can be used, among other things, to personalize and measure the effectiveness of advertising or to carry out advertising targeting.

We use the following Advertising Cookies:

Cookie’s nameCookie’s FunctionData retention periodLink to the Cookies policy
_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third partyadvertisers.3 monthshttps://www.facebook.com/policy/cookies/
_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.advertisers.3 monthshttps://policies.google.com/technologies/cookies
ads/ga-audiencesUsed by Google AdWords to re-en gage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.sessionhttps://policies.google.com/technologies/cookies

Analytical Cookies

These Cookies allow us to measure the number of visits, page views and user activity. If necessary, they may collect your IP address to know the city from which you are connecting.[MOU7] Analytical Cookies allow us to generate statistics on the use and navigation of our Website in order to improve our performances. The Cookies used also allow us to identify navigation problems and eventually to solve them.

We use the following Analytical Cookies:

Cookie’s nameCookie’s FunctionData retention periodLink to the Cookies policy
_gaUsed by Google Tag Manager to distinguish users.2 yearshttps://policies.google.com/technologies/cookies
_gidUsed by Google Tag Manager to distinguish users.24 hourshttps://policies.google.com/technologies/cookies
_hjFirstSeenThis is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.sessionhttps://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
_hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit30 minuteshttps://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
_hjSessionA cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.30 minuteshttps://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie
_hjSessionUserHotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.365 dayshttps://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 Minuteshttps://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

Your Cookie preferences

Cookies that can be installed without consent

Some Cookies do not require your consent, such as:

  • Technical or functional Cookies that are necessary for the operation of the Website;
  • Certain Cookies for audience measurement or Cookies that enable to test different versions of the Website for the purpose of optimising editorial choices.

Acceptance or refusal of Cookies subject to your express consent

All other Cookies require your consent. These include Advertising Cookies, Social Networking Cookies, Content Personalization Cookies and some Audience Analysis Cookies. You may freely choose to accept or decline the use of these Cookies.

You can accept or refuse these Cookies the first time you browse the Website.

Your choices to accept or refuse these Cookies will be retained for a period of six (6) months.

You are free to withdraw your consent and more generally to change your preferences at any time via the following link.

Your browser settings

It is also possible to set your browser to accept or reject certain Cookies.