All-in-One Suite for Intercom

We provide a suite of products for teams on Intercom to make their lives easier. We build customer service BI analytics, quality assurance software and agent automations to help you delight customers.

Go Deeper in your Data

Miuros Insights has more metrics and dimensions than you'll find on Intercom. We enable customer service professionals to become data scientists with dedicated easy-to-use customer service BI analytics.

A 100% more efficient QA process

Our Quality Assurance puts an emphasis on developing people. Find out if issues are common with particular agents or teams and improve coaching processes to build better customer experiences.

Half your Onboarding Times

Agent-facing automation allows agents to be more focused on the customer by reducing their manual tasks. As well as halving onboarding times, our automatic categorization and template recommendation reduces handling times by 35-50%

Featured Case Studies

Swapfiets Steer Their Growth with Miuros

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Assist

Review

Swapfiets Steer Their Growth with Miuros

Download: Swapfiets were growing so fast they didn't have the time to look at their data. Read how Swapfiets implemented automation revolutionize their workflow - and a new analytical platform to improve customer experience.

How Heetch went from 'family business' to data-driven with Miuros

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Insights

Assist

How Heetch went from 'family business' to data-driven with Miuros

Download: Heetch put their customers at the very heart of their business. So, naturally, Customer Care is crucial to the overall business strategy. Find out how the Miuros suite helps Heetch make data-driven decisions in the best interests of the customer.