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Why Miuros helps your team work smarter
Miuros makes your customer service data easier to drill into than legacy BI tools.
Not BI, but CSI
Miuros Insights is more flexible than BI tools, and it's tailor-made for customer service professionals. On average, teams using Miuros solve problems 4x faster, thanks to metrics you won't find anywhere else.
A 100% more efficient QA process
Our Quality Assurance puts an emphasis on developing people. Find out if issues are common with particular agents or teams and improve coaching processes to build better customer experiences.
Halve Onboarding times
Agent-facing automation helps agents focus on the customer by reducing their manual tasks. As well as halving onboarding times, our automatic categorization and response recommendation reduces handling times by 35-50%.