Ticketing System Integrations - Miuros
Miuros connects to your omni-channel support network so you keep all your data in one place.
In early 2018, we were invited to join the Zendesk Incubator Program at Station F in Paris. Despite substantial growth since then, we have continued to work closely together to serve our mutual customers.
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Helpshift is the premier in-app customer self-service platform for the gaming, fintech and mobile-first industry. It delivers a truly personalized in-app help experience that unifies a frictionless always-on customer-centric experience.
How it works
1. We connect to your ticketing system
All we need is a basic IT permission to connect to your ticketing system's API and we can start fetching your data!
2. Insights and Review in 48 hours!
Once we've fetched all your historical ticket data, you can start using Miuros! Your dashbaords will then be refreshed hourly, which we know is gold to support managers!
3. Assist goes live!
If you've gone for our automation module too, we train many models in the background over 2 weeks. This way, we deliver the one that has the best results and you can start slashing reply times and handling times!