Case studies
"Miuros helped us significantly to analyze and improve the quality and efficiency of our support responses"
– Stephan Seyfarth, Director of Customer Service at Babbel
The #1 reason we decided to work with Miuros is the instant access and visibility it gives us over our data, thus the time it saves our team every month.
– Eddie Judd, Technical Support Coordinator (UK) at Focusrite
Within a month the first reply time improved by almost 50% and the average ticket handling time was cut by 10%.
"Miuros gives us the data we need to ensure that we’re continuing to provide high-quality support as we scale"
– Jenny Evans, Operations Manager at Research Square
"5 custom fields are now automatically populated by Miuros with up to 98% of correct predictions for some of them."
– Simon S., Support Manager at Ableton