Industry

On-Demand Webinar: The secrets of effective performance reviews in customer support

We were thrilled to speak to TransferWise, Deezer & GetYourGuide on this crucial topic.

We discussed:

  • ┬áThe results from our agent survey, asking them about how performance reviews are carried out in their companies

  • How regular and how long performance reviews should be

  • Agent satisfaction with the process

  • How to improve it and make it fairer for your people!

Participants

Ola Makri - Head of Customer Experience at GetYourGuide

Patrick Dunford - Head of Customer Care at Deezer

Silver Jaanus - Head of Customer Service Hungary at TransferWise

Benoit Gagnon - CEO at Miuros (Moderator)

The Best Bits!

Whilst you wait for that, why not check out one of our other episodes? Here's episode one with Craig Stoss on 'The fundamentals of Scaling CX and Support'.