On-Demand Webinar: The secrets of effective performance reviews in customer support

We were thrilled to speak to TransferWise, Deezer & GetYourGuide on this crucial topic.

We discussed:

  •  The results from our agent survey, asking them about how performance reviews are carried out in their companies

  • How regular and how long performance reviews should be

  • Agent satisfaction with the process

  • How to improve it and make it fairer for your people!


Ola Makri - Head of Customer Experience at GetYourGuide

Patrick Dunford - Head of Customer Care at Deezer

Silver Jaanus - Head of Customer Service Hungary at TransferWise

Benoit Gagnon - CEO at Miuros (Moderator)

The Best Bits!

If you enjoyed that, why don't you check out Episode 1 with Craig Stoss: 'The fundamentals of Scaling CX and Support'.