Industry

On-Demand Webinar: The secrets of effective performance reviews in customer support

By Harry Maxwell

Published on November 20, 2020

We were thrilled to speak to TransferWise, Deezer & GetYourGuide on this crucial topic.

We discussed:

The results from our agent survey, asking them about how performance reviews are carried out in their companies
How regular and how long performance reviews should be
Agent satisfaction with the process
How to improve it and make it fairer for your people!

Participants

Ola Makri - Head of Customer Experience at GetYourGuide

Patrick Dunford - Head of Customer Care at Deezer

Silver Jaanus - Head of Customer Service Hungary at TransferWise

Benoit Gagnon - CEO at Miuros (Moderator)

The Best Bits!

If you enjoyed that, why don't you check out Episode 1 with Craig Stoss: 'The fundamentals of Scaling CX and Support'.

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