On-Demand Webinar: How FREE NOW became a data driven customer service team
Watch below on-demand! In this webinar we talk to our customers, FREE NOW, about centralization, empowering managers with data and sharing knowledge and feedback. Then we top it all off with a look at Quality Assurance Calibration and a Q&A!
Derek Kochanowski - Moderator, Miuros
Karina Schlak - Transition Manager, FREE NOW
Liliana Cabral - Passenger Care Team Manager UK, FREE NOW
Cécile Franchini - Head of Customer Success, Miuros
Who are FREE NOW?: 3:55
The Challenges: 7:25
Empowering Managers: 15:10
Sharing Knowledge & Feedback: 19:10
As mentioned in the webinar, you can download our Calibration Guide here!
A big thank you again to FREE NOW, Karina and Liliana for helping us to put on this webinar!