On-demand Webinar: 3 Ways to Improve Customer Satisfaction
With over 20+ years of experience in customer experience, Benoit Gagnon, CEO and co-founder at Miuros shares his inside knowledge on customer satisfaction and if it is the best indicator you could be using.
If you're tired of bad CSAT scores, discover how to make strides towards stronger scores and happier customers!
In this webinar, you’ll learn:
How to get the most out of CSAT scores and what alternative metrics to leverage if you want to understand your customers' pain points
What are the key drivers that influence CSAT and what are customers really rating
How to identify improvement areas in your customer service