Quality Assurance

Guide: How to do Quality Assurance?

By Benoit Gagnon

Published on April 20, 2021

Want to read it? ... Download it here!

How to do QA?

We're so excited to release this guide for Team Leads, Managers and Heads of Customer Service and Customer Care!

In this QA (Quality Assurance) Guide, we will speak about:

Why is QA Important?

How to adapt The Feedback Loop (Improving Agent Performance) to your team

Review process and tips (which tickets to choose, how many reviews)

What should your scoring criteria be?

Read it right now

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