Guide: How to do Quality Assurance?
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How to do QA?
We're so excited to release this guide for Team Leads, Managers and Heads of Customer Service and Customer Care!
In this QA (Quality Assurance) Guide, we will speak about:
Why is QA Important?
How to adapt The Feedback Loop (Improving Agent Performance) to your team
Review process and tips (which tickets to choose, how many reviews)
What should your scoring criteria be?