Full Guide: The Fundamentals of Quality Assurance (Coming Soon)
Coming very soon... Register to read it first!
The Fundamentals of Customer Service QA
We're so excited to release this guide for Team Leads, Managers and Heads of Customer Service and Customer Care!
In this QA (Quality Assurance) Guide, we will speak about:
Why is QA Important?
The Feedback Loop (Improving Agent Performance)
The Control Loop (Checking + Improving Processes and Investigating Specific Issues)
Scorecards + Scoring Criteria
The pros and cons of QA done by Team Leads + Dedicated QA teams + Peer-Peer systems.
We're sorry, but it's not quite ready yet...