Quality Assurance

Full Guide: The Fundamentals of Quality Assurance

By Harry Maxwell

Published on January 17, 2021

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The Fundamentals of Customer Service QA

We're so excited to release this guide for Team Leads, Managers and Heads of Customer Service and Customer Care!

In this QA (Quality Assurance) Guide, we will speak about:

Why is QA Important?

The Feedback Loop (Improving Agent Performance)

The Control Loop (Checking + Improving Processes and Investigating Specific Issues) .

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