The Miuros Customer Service Blog
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On-Demand Webinar: How FREE NOW became a data driven customer service team
Karina & Liliana from FREE NOW speak about centralization, empowering managers with data and sharing knowledge and feedback with everyone. Then we take a look at Quality Assurance Calibration!
On-Demand Webinar: The secrets of effective performance reviews in customer support
TransferWise, GetYourGuide and Deezer reveal the best practices of effective performance reviews. What agents think about their current processes? How regular should these meetings should be? How you can make it fairer for your people?