Want to know more about our past and coming events? You're on the right page
On-demand Webinar: 3 Ways to Improve Customer Satisfaction
Join Benoit, CEO & co-founder of Miuros, at the CXN Live Customer Data, Insights & Analytics event on how to make strides towards stronger customer satisfaction scores and happier customers!
On-demand Webinar: The Future of Customer Service in the Gaming Industry
Watch this exclusive webinar with Benoit Gagnon and Tony Won to discover success stories (including the numbers!) on how investing in your QA can positively impact profits, player satisfaction, and retention.
On-Demand Webinar: How FREE NOW became a data driven customer service team
Karina & Liliana from FREE NOW speak about centralization, empowering managers with data and sharing knowledge and feedback with everyone. Then we take a look at Quality Assurance Calibration!
On-Demand Webinar: The secrets of effective performance reviews in customer support
TransferWise, GetYourGuide and Deezer reveal the best practices of effective performance reviews. What agents think about their current processes? How regular should these meetings should be? How you can make it fairer for your people?