Event

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On-Demand Webinar: How FREE NOW became a data driven customer service team

Karina & Liliana from FREE NOW speak about centralization, empowering managers with data and sharing knowledge and feedback with everyone. Then we take a look at Quality Assurance Calibration!

March 02, 2021 by Harry Maxwell

Event

On-Demand Webinar: The secrets of effective performance reviews in customer support

TransferWise, GetYourGuide and Deezer reveal the best practices of effective performance reviews. What agents think about their current processes? How regular should these meetings should be? How you can make it fairer for your people?

November 20, 2020 by Harry Maxwell