In this section, learn how to make data-driven decisions, save hours every week and empower your entire team thanks to CS Analytics
How to Get at the Heart of Your CX Issues with Root Cause Analysis
Find out four things you can do to get closer to the root cause of customer experience problems.
3 Customer Service Strategies to Increase and Measure Customer Loyalty
If you want loyal, repeat customers, then stellar customer service is simply a must-have. Here are three ways businesses can improve loyalty and retention through customer service.
Why you need Zendesk Explore + Miuros
Improve customer experience thanks to enhanced analytics capabilities. Discover how Zendesk Explore and Miuros Insights complement each other.
Be fair to your agents, change the way you assess their performance
The current way of tracking performance when it comes to agent performance reviews is not fair to agents. This article explains why, and how you can revolutionise your process to lower agent turnover and increase employee satisfaction.
How does personalization affect my CSAT, Handling Times and FCR?
How important is personalization in customer support? How much can it improve your key metrics? But, at what point does it start costing you without adding value? Here's what we found!
New & Improved Chat Metrics
We’re artificially reconstructing all your chat conversations to accurately calculate the true metrics... making your reporting easier, more accurate and centralized!
Customer Retention in a Recession - Iterate Quickly with Data Analytics
A recession is coming, and customers want you to make connections with them. Read how you can manipulate your data and give yourself the best chance of standing out to your customers.