The Miuros Customer Service Blog
Customer Service - Read About Our Shared World
How does personalization affect my CSAT, Handling Times and FCR?
How important is personalization in customer support? How much can it improve your key metrics? But, at what point does it start costing you without adding value? Here's what we found!
Sentiment Analysis: When CSAT Surveys Let You Down
How do you know what your customers are feeling if they don't return your CSAT survey? Customer sentiment analysis can bring you closer to your customers and gauge their happiness a lot better! Here's how it works & some practical applications.
New & Improved Chat Metrics
We’re artificially reconstructing all your chat conversations to accurately calculate the true metrics... making your reporting easier, more accurate and centralized!
Customer Retention in a Recession - Iterate Quickly with Data Analytics
A recession is coming, and customers want you to make connections with them. Read how you can manipulate your data and give yourself the best chance of standing out to your customers.