The Miuros Blog
Customer Service - Read About Our Shared World
Report: Effect of Covid-19 on Agents
A first, 'big' picture evaluation of the effects of the crisis on customer service teams - agents in particular. We aim to give you more clarity when it comes to how your people are feeling and how their productivity and motivation has been affected.
A 7-Step guide to implementing AI & Automation
No matter whether you’re setting up customer-facing or agent-facing automation, you need to get it right *for your customers*. This 7-Step guide will ensure that you implement automation/AI the right way for your business.
Templates: The Trade-Off Between Customer Satisfaction and Efficiency
All teams should have a way of measuring whether their template usage is paying off. Unfortunately, only a few solutions allow you to do a deep dive into your template usage data against KPIs.
Coronavirus: Implications on - and Solutions for - Customer Service Teams
For most customer service teams, remote working will continue for the foreseeable future. Because of Coronavirus, teams are having to deal with potential layoffs, difficulty coordinating teams and juggling work and meetings. So, here are some ways in which you can take control of the situation.
Miuros: We're Rebranding
We've been working on it for quite some time. Now we're finally here. We are proud to announce the launch of Miuros' new branding - complete with a totally new website.
Coronavirus: How to Keep Your Customer Service Team Motivated & Healthy
Getting adjusted to our new reality has felt like a full-time job all on its own. So, how can you keep your customer service team motivated & healthy? Here are some guidelines you can follow.