The Miuros Blog

Customer Service - Read About Our Shared World

Customer Retention in a Recession - Iterate Quickly with Data Analytics
Industry

Customer Retention in a Recession - Iterate Quickly with Data Analytics

A recession is coming, and customers want you to make connections with them. Read how you can manipulate your data and give yourself the best chance of standing out to your customers.

July 02, 2020 by Harry Maxwell

Ecommerce: Customer Retention in a Recession
Industry

Ecommerce: Customer Retention in a Recession

The number one business priority as we head into a recession is customer retention. Read how e-commerce companies are staying close to their customers despite social distancing.

June 25, 2020 by Harry Maxwell

The Complete Guide to Quality Assurance Calibration
Industry

The Complete Guide to Quality Assurance Calibration

Calibration is an important part of quality assurance - but not all teams do it. Here's a full 10-step guide on how to set it up - including why it's important and how to maximize results for your team.

June 17, 2020 by Harry Maxwell

A 7-Step guide to implementing AI & Automation
Industry

A 7-Step guide to implementing AI & Automation

No matter whether you’re setting up customer-facing or agent-facing automation, you need to get it right *for your customers*. This 7-Step guide will ensure that you implement automation/AI the right way for your business.

May 27, 2020 by Harry Maxwell

Report: Effect of Covid-19 on Agents
Industry

Report: Effect of Covid-19 on Agents

A first, 'big' picture evaluation of the effects of the crisis on customer service teams - agents in particular. We aim to give you more clarity when it comes to how your people are feeling and how their productivity and motivation has been affected.

May 14, 2020 by Harry Maxwell

Templates: The Trade-Off Between Customer Satisfaction and Efficiency
Product

Templates: The Trade-Off Between Customer Satisfaction and Efficiency

All teams should have a way of measuring whether their template usage is paying off. Unfortunately, only a few solutions allow you to do a deep dive into your template usage data against KPIs.

May 13, 2020 by Benoit Gagnon

Coronavirus: Implications on - and Solutions for - Customer Service Teams
Industry

Coronavirus: Implications on - and Solutions for - Customer Service Teams

For most customer service teams, remote working will continue for the foreseeable future. Because of Coronavirus, teams are having to deal with potential layoffs, difficulty coordinating teams and juggling work and meetings. So, here are some ways in which you can take control of the situation.

April 30, 2020 by Harry Maxwell

Miuros: We're Rebranding
Company News

Miuros: We're Rebranding

We've been working on it for quite some time. Now we're finally here. We are proud to announce the launch of Miuros' new branding - complete with a totally new website. 

April 27, 2020 by Harry Maxwell

Coronavirus: How to Keep Your Customer Service Team Motivated & Healthy
Industry

Coronavirus: How to Keep Your Customer Service Team Motivated & Healthy

Getting adjusted to our new reality has felt like a full-time job all on its own. So, how can you keep your customer service team motivated & healthy? Here are some guidelines you can follow.

April 24, 2020 by Harry Maxwell

The Impact of Coronavirus on Customer Service
Industry

The Impact of Coronavirus on Customer Service

Coronavirus has now been declared a pandemic by the WHO and, as it continues to spread, more and more countries tighten their domestic and travel policies...

April 15, 2020 by Harry Maxwell

Turn your customer service data into better customer experiences