The Miuros Blog
Customer Service - Read About Our Shared World
Customer Retention in a Recession - Iterate Quickly with Data Analytics
A recession is coming, and customers want you to make connections with them. Read how you can manipulate your data and give yourself the best chance of standing out to your customers.
Ecommerce: Customer Retention in a Recession
The number one business priority as we head into a recession is customer retention. Read how e-commerce companies are staying close to their customers despite social distancing.
The Complete Guide to Quality Assurance Calibration
Calibration is an important part of quality assurance - but not all teams do it. Here's a full 10-step guide on how to set it up - including why it's important and how to maximize results for your team.
A 7-Step guide to implementing AI & Automation
No matter whether you’re setting up customer-facing or agent-facing automation, you need to get it right *for your customers*. This 7-Step guide will ensure that you implement automation/AI the right way for your business.
Report: Effect of Covid-19 on Agents
A first, 'big' picture evaluation of the effects of the crisis on customer service teams - agents in particular. We aim to give you more clarity when it comes to how your people are feeling and how their productivity and motivation has been affected.
Templates: The Trade-Off Between Customer Satisfaction and Efficiency
All teams should have a way of measuring whether their template usage is paying off. Unfortunately, only a few solutions allow you to do a deep dive into your template usage data against KPIs.
Coronavirus: Implications on - and Solutions for - Customer Service Teams
For most customer service teams, remote working will continue for the foreseeable future. Because of Coronavirus, teams are having to deal with potential layoffs, difficulty coordinating teams and juggling work and meetings. So, here are some ways in which you can take control of the situation.
Miuros: We're Rebranding
We've been working on it for quite some time. Now we're finally here. We are proud to announce the launch of Miuros' new branding - complete with a totally new website.
Coronavirus: How to Keep Your Customer Service Team Motivated & Healthy
Getting adjusted to our new reality has felt like a full-time job all on its own. So, how can you keep your customer service team motivated & healthy? Here are some guidelines you can follow.