At Miuros, we believe that Customer Support is more than a cost center, and we want to help our customers create value out of it. We develop smart solutions that unlock and exploit the great potential of the most underused corporate asset: the Customer Support data. With a better use of this goldmine, we aim to enhance the overall customer experience, the efficiency of Support teams and to deliver actionable insights to Product Development, Marketing and Sales teams.

Meet our founders

Benoit is our visionnaire and Customer Support expert. Over the past few years, he’s been working in Customer Support for companies of all sizes (Sunospis, Oracle, Ableton, Helpling) in global B2B or B2C contexts, successfully helping them to develop and scale

CEO and co-founder

Benoit Gagnon

Ricardo is the analytical guy. He started as a mathematician and then evolved as a researcher in Artificial Intelligence. He has worked in many R&D projects, within institutions such as the French Atomic Energy Commission, CNRS or Sony. He holds a PhD in Pure Mathematics and he likes the word "arrebol".

Head of Data Science and co-founder

Dr. Ricardo De Aldama

Daniele is our software architect. Before devoting to Miuros, he researched on Natural Language Processing and Machine Learning at KU Leuven and University of Illinois at Chicago. He can't even tell when he started coding

CTO and co-founder

Daniele Alfarone

A brief history of Miuros

2016

Benoit, Ricardo & Daniele decide to start a company
Miuros was founded
Signed our first customer

2017

1st employee, bringing a 4th nationality to the team
Miuros is awared the "Young Innovator Award" by CVC Capital Partner
A round of Angel investment
Miuros joined Techstars

2018

Zendesk Incubator program
Seed round closed

2019

Our 10th employee joined us bringing in an 8th nationality to the team

Turn your customer service data into better customer experiences